Return & Refund Policy – 7 Days

At Zainab’s Closet, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return, refund, or exchange in accordance with the following policy.

1. Return Window

  • You may return products within 7 days of delivery.

  • Requests made after this period will not be accepted.

2. Eligibility for Returns

To qualify for a return, the product must:

  • Be unused, unworn, and unwashed.

  • Be in its original packaging with all accessories.

  • Have all tags and labels intact.

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

  • Products purchased on sale or discount offers.

  • Customized, altered, or made-to-order items.

  • Items that have been worn, washed, stained, or damaged by the customer.

4. Mandatory Proof Requirement

  • Customers must provide an unboxing video (without cuts or edits) recorded while opening the parcel.

  • This proof is compulsory for any return, exchange, or complaint request.

5. Refund Policy

  • Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed within 7 working days via the original payment method or store credit (as applicable).

6. Exchange Policy

  • Exchanges are available for size, color, or design issues, provided the requested item is in stock.

  • If the desired item is unavailable, you may opt for a refund or store credit.

7. Return Shipping Costs

  • Customers are responsible for return courier charges.

  • If you receive a wrong item or a damaged product, Zainab’s Closet will cover the return shipping cost.

8. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately with your unboxing video and order details.

  • We will arrange a replacement, exchange, or refund at no additional cost to you.

9. How to Request a Return or Exchange

To initiate a return or exchange, please contact us with your order details:
📞 Phone/WhatsApp: +92-370-9751459
📧 Email: info.zainabcloset@gmail.com

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